RETURNS & REFUNDS

If you would like to return part of totality of your  order, you have up to 14  days after the reception of the goods to do so.   

Please contact our customer service using our contact form  to inform  us about your intention to return a product to us . C learly use the subject line “Return request ” in the comments section and don’t forget to mention the reason of your return.   

Once we have given you a  sales return order  number, you will be able to return the item(s) to us as soon as possible using the services of any courier of your choice.

Please note that you will be  fully responsible for the shipping cost related to the return of the item(s)  and that we do not refund the  initial shipping charges.   

We also insist on how important it is that returned products are intact, in a perfect state for resale, and  placed in their original packaging. 

If, despite all care we have taken , you have received a defect  item, please contact our customer service  per e-mail at sales.emea@boston-group.com . We kindly ask you to write the subject line “Damaged Item” or “Incorrect Item” and  to attach a picture of the product and/or defect in question:  this will help us to solve your problem as efficiently as possible! 

Our customer service team will then do its best to arrange in a short period of time the pick-up of the defect goods and their replacement. Everything free of charge of course!