ORDERS & PAYMENT

Can I place an order without an account ?

We do not allow guest checkout. To make a purchase from our web store, you will have to be logged in or to create an account in case you are not registered as a customer yet. Before proceeding to any shipment, please note that the validity of your VAT identification number will be systematically checked.

What happens if an item is out of stock ?

If an item is marked as temporarily out of stock, it is not available for purchase via the webshop, at least for the time being. To get an estimated availability date and/or to possibly arrange a pre-order, please do not hesitate to contact our customer service.

I just finalized my order but I still have not received an order confirmation.

It might happen on some rare occasions. We recommend you to first check your “Spam” folder thoroughly. If you still have not received the order confirmation within 24 hours, reach out to us here. However, please note that your order is confirmed as soon as it appears in your ‘My Account/My Orders’ page.

How do I make an order template and use it?

If you order the same products on a regular basis, making an order template could be really useful. It is quite easy and only takes a few steps. The only condition is to have an account on our webshop.

The order template is made from the basket. When you've added the items you want into the basket you only have to press: "Save as template" and the order template has been made.

Now onto how to use the saved order templates:

1- Go to your account

2- Press "My order templates" on the left of the page

3- Press the check box of the template you need for this order.

4- Press the big red button which says "Add to basket"

5- And the items on the order template are added to your basket

I have been granted a promotional code. How do I use it?

To apply a discount code to your order, please follow below steps:

1- Access your basket

2- Click the “Enter Discount code” red link

3- Enter the discount code into the text field

4- Click "Submit"

If the promotional code you entered was applied successfully, you will get the green pop-up message “The basket has been recalculated”. You will also observe a change in the amount of your basket.

If the promotional code you entered cannot be applied, you will get the red pop-up message “The discount code is not valid.” Please make sure that discount code has not expired yet or that it has been correctly entered.

Which payment methods do you provide ?

When you make a purchase online, we understand that you want to make sure that your payment is convenient and secure. That is the reason why we chose Buckaroo as our payment service provider and decided to offer our customers a large choice of international payment methods. Please find the list below:

- Bank transfer

- iDeal, Bancontact, Sofort

- Maestro, CB, Visa, Mastercard

Is it possible to order without paying in advance?

If it is your first time ordering with Boston Group, you will have to pay for your order in advance.

After your first order, you might be eligible for a credit limit: please contact our customer service.

Your request for a payment at 30 days net is however subject to one condition: the possibility for our financial department to get a credit limit on your company. Once we will hear about the outcome of the credit check from our trade credit insurance partner, we will make sure to let you know per e-mail whether the application has been approved or not.

In case of a negative answer, Boston Group reserves the right to decline your request without stating further reasons.

In case of a positive answer, our team will make sure to update your customer account by setting the new payment terms. You will be then able to pay your next order at 30 days net per bank transfer.

Please keep in mind that the credit limit can be withdrawn by our credit insurance, at any time and without further notice.

My payment has been refused. What now?

If your payment was not successful, please try completing your order using a different method of payment. If you are still having trouble performing your payment, please contact our customer service. Our team will do its best to assist you.

I need an invoice. How do I get one?

There are two ways to get an invoice:

Once your order has been dispatched, an invoice will be automatically generated and sent to the e-mail associated with your account at the end of the day. In case you have not received anything, please don’t forget to check your spam folder.

The second way to get an invoice is to retrieve it from your customer portal on the “My account/My invoices” page. TIP: Use the “Order no.” or dates filter for a more efficient and precise search.

Why do I have to pay a service charge of 20€?

A handling fee of 20€ (excl. VAT) is added to all orders below 250€ (excl. VAT).

In addition to the standard shipping costs, there are indeed for each transaction significant processing and execution costs, associated to handling and packaging operations for instance.